FAQ's Flashbay Warranty

Does Flashbay grant a warranty on all products?
Yes, all products appearing on the Flashbay website are warrantied to be free from defects in materials and workmanship at the time of delivery.

After delivery, how long is the warranty period for different categories of products?
Please see table below that lists all of our product categories and their warranty periods. 

Product Type Warranty Length
USB Flash Drives 10 years
Power 2 years
Audio 2 years
Drinkware 2 years
Gadgets 2 years
Pens 1 year
Bags 1 year
Caps 1 year
Notebooks 1 year
Accessories 1 year
Apparel 1 year

For Gift Sets the warranty applies to the individual items in the gift set separately as detailed above.

What does the warranty not cover?
The warranty does not cover the repair, replacement or exchange of products where damage is intentional or has resulted from neglect, misuse, accident, modification, unsuitable physical or operating environment, incorrect maintenance or failure caused by a product for which Flashbay is not responsible. Damage caused by fair wear and tear (including damage to custom branding) is also excluded.
  • USB Flash Drives: Failure or undesirable operation is excluded where products are used with specialist or custom hardware or software or used in an application other than general storage of non-critical data.
  • Drinkware: Damage caused by abrasive chemicals, abrasive cleaning methods and dishwashers is excluded.
  • Pens: Ink cartridges are a consumable item. Warranty applies only to the body of the pen.
  • Bags: Damage caused by overloading is excluded.
  • Caps: Changes in shape are expected from repeated use and are excluded.
  • Apparel: Changes in shape are expected from repeated use and are excluded. Fading or deterioration of custom branding after repeated washing is excluded. Damage caused by washing other than in accordance with specified care instructions is excluded.
  • Notebooks: Damage caused by food, drink and/or liquid spillages or general lack of care is not covered.